Partenamut
Phone
Opening hours given by the company. Public holidays: as officially announced; otherwise shown as “Check opening hours”. Phone lines usually answer in French or Dutch; many also speak English.
Online form
Open the form ↗partenamut.be/fr/aide-et-contactThe form may be in French or Dutch. Many sites have an EN switch at the top.
Address
Boulevard Louis Mettewie 74-76, 1080 Molenbeek
Source: partenamut.be
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Ready-made letter
Belgian companies work in French or Dutch and are not obliged to answer in English. Read the letter in English, then copy the French or Dutch version, fill in the fields in square brackets and send it through the form, by email or by registered mail. Always keep proof that you sent it.
Complaint to your health insurance fund (refund or certificate)
[First name Last name] [Address] [Postcode Town] To the customer service of Partenamut [Town], [Date] Subject: Request for [refund / certificate] — member no. [Member number] Dear Sir or Madam, On [Date of the first request], I sent you [a treatment certificate / a request for a certificate] for [Type of treatment] on [Date of treatment]. To date, I have not received [the refund of EUR [Amount] / the requested certificate]. Please process my request and inform me in writing of its progress. Please find enclosed [List of documents]. Yours faithfully, [First name Last name]
[Prénom Nom] [Adresse] [Code postal Commune] À l'attention du service clientèle de Partenamut [Commune], le [Date] Objet : Demande de [remboursement / attestation] — affilié n° [Numéro d'affilié] Madame, Monsieur, Le [Date de la demande initiale], je vous ai transmis [une attestation de soins / une demande d'attestation] concernant [Nature de la prestation] du [Date de la prestation]. À ce jour, je n'ai pas reçu [le remboursement de [Montant] € / l'attestation demandée]. Je vous remercie de traiter ma demande et de m'informer par écrit de son suivi. Vous trouverez en annexe [Liste des documents]. Veuillez agréer, Madame, Monsieur, mes salutations distinguées. [Prénom Nom]
[Voornaam Naam] [Adres] [Postcode Gemeente] T.a.v. de klantendienst van Partenamut [Gemeente], [Datum] Betreft: Aanvraag [terugbetaling / attest] — lidnummer [Lidnummer] Geachte heer/mevrouw, Op [Datum eerste aanvraag] heb ik u [een getuigschrift voor verstrekte hulp / een aanvraag voor een attest] bezorgd voor [Soort prestatie] van [Datum prestatie]. Tot op heden heb ik [de terugbetaling van [Bedrag] euro / het gevraagde attest] niet ontvangen. Graag behandelt u mijn aanvraag en laat u mij schriftelijk weten wat de stand van zaken is. In bijlage vindt u [Lijst van documenten]. Met vriendelijke groeten, [Voornaam Naam]
Tip: in Brussels and Wallonia, send it in French; in Flanders, in Dutch.
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