PostNL
Phone
No public phone number. Use the online form.
Online form
Open the form ↗postnl.be/fr/contact/The form may be in French or Dutch. Many sites have an EN switch at the top.
Source: postnl.be
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Just contacted PostNL?
Add a reminder to your calendar: in 15 days you will know whether you need to follow up. Belzo keeps track on this device and tells you when to follow up.
Ready-made letter
Belgian companies work in French or Dutch and are not obliged to answer in English. Read the letter in English, then copy the French or Dutch version, fill in the fields in square brackets and send it through the form, by email or by registered mail. Always keep proof that you sent it.
Request a refund
[First name Last name] [Address] [Postcode Town] To the customer service of PostNL [Town], [Date] Subject: Complaint and refund request — order / customer no. [Number] Dear Sir or Madam, On [Date], [I placed order / I paid invoice] no. [Number] for an amount of EUR [Amount]. [Reason: product not delivered / returned on [Date] and not refunded / amount charged by mistake / service not provided]. Please refund EUR [Amount] to account [IBAN] within 15 days. If I receive no answer within this period, I will contact the relevant ombudsman service. Please find enclosed [List of proof]. Yours faithfully, [First name Last name]
[Prénom Nom] [Adresse] [Code postal Commune] À l'attention du service clientèle de PostNL [Commune], le [Date] Objet : Réclamation et demande de remboursement — commande / client n° [Numéro] Madame, Monsieur, Le [Date], [j'ai passé la commande / j'ai payé la facture] n° [Numéro] pour un montant de [Montant] €. [Motif : produit non livré / retour effectué le [Date] et non remboursé / montant facturé par erreur / service non fourni]. Je vous demande de me rembourser la somme de [Montant] € sur le compte [IBAN] dans un délai de 15 jours. Sans réponse de votre part dans ce délai, je m'adresserai au service de médiation compétent. Vous trouverez en annexe [Liste des preuves]. Veuillez agréer, Madame, Monsieur, mes salutations distinguées. [Prénom Nom]
[Voornaam Naam] [Adres] [Postcode Gemeente] T.a.v. de klantendienst van PostNL [Gemeente], [Datum] Betreft: Klacht en verzoek tot terugbetaling — bestel- / klantnummer [Nummer] Geachte heer/mevrouw, Op [Datum] [plaatste ik de bestelling / betaalde ik de factuur] nr. [Nummer] voor een bedrag van [Bedrag] euro. [Reden: product niet geleverd / retour verstuurd op [Datum] en niet terugbetaald / bedrag onterecht aangerekend / dienst niet geleverd]. Ik vraag u het bedrag van [Bedrag] euro binnen 15 dagen terug te storten op rekening [IBAN]. Zonder antwoord binnen die termijn wend ik mij tot de bevoegde ombudsdienst. In bijlage vindt u [Lijst van bewijsstukken]. Met vriendelijke groeten, [Voornaam Naam]
Tip: in Brussels and Wallonia, send it in French; in Flanders, in Dutch.
No answer after 15 days?
Send the company a reminder. If the problem continues, contact the relevant ombudsman service, free of charge: Postal Sector Ombudsman ↗
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