Proximus
Phone
Opening hours given by the company. Public holidays: as officially announced; otherwise shown as “Check opening hours”. Phone lines usually answer in French or Dutch; many also speak English.
Online form
Open the form ↗proximus.be/support/fr/id_cr_contact/particuliers/support/coThe form may be in French or Dutch. Many sites have an EN switch at the top.
Source: proximus.be
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Just contacted Proximus?
Add a reminder to your calendar: in 15 days you will know whether you need to follow up. Belzo keeps track on this device and tells you when to follow up.
Ready-made letter
Belgian companies work in French or Dutch and are not obliged to answer in English. Read the letter in English, then copy the French or Dutch version, fill in the fields in square brackets and send it through the form, by email or by registered mail. Always keep proof that you sent it.
Cancel a telecom or internet subscription
[First name Last name] [Address] [Postcode Town] To the customer service of Proximus [Town], [Date] Subject: Cancellation of my subscription — customer no. [Customer number] Dear Sir or Madam, I hereby inform you of my decision to cancel my [internet / mobile / TV / bundle] subscription linked to number [Line or contract number], with effect from [Requested end date]. Please confirm in writing that this cancellation has been registered, the end date of the contract and, where applicable, how to return the equipment. Yours faithfully, [First name Last name]
[Prénom Nom] [Adresse] [Code postal Commune] À l'attention du service clientèle de Proximus [Commune], le [Date] Objet : Résiliation de mon abonnement — client n° [Numéro client] Madame, Monsieur, Par la présente, je vous informe de ma décision de résilier mon abonnement [internet / mobile / TV / pack] lié au numéro [Numéro de ligne ou de contrat], avec effet au [Date de fin souhaitée]. Je vous remercie de me confirmer par écrit la bonne prise en compte de cette résiliation, la date de fin de contrat et, le cas échéant, les modalités de retour du matériel. Veuillez agréer, Madame, Monsieur, mes salutations distinguées. [Prénom Nom]
[Voornaam Naam] [Adres] [Postcode Gemeente] T.a.v. de klantendienst van Proximus [Gemeente], [Datum] Betreft: Opzegging van mijn abonnement — klantnummer [Klantnummer] Geachte heer/mevrouw, Hierbij deel ik u mee dat ik mijn abonnement [internet / mobiel / tv / pakket] voor het nummer [Lijn- of contractnummer] opzeg, met ingang van [Gewenste einddatum]. Graag ontvang ik een schriftelijke bevestiging van deze opzegging, van de einddatum van het contract en, indien van toepassing, van de manier waarop ik het materiaal moet terugbezorgen. Met vriendelijke groeten, [Voornaam Naam]
Tip: in Brussels and Wallonia, send it in French; in Flanders, in Dutch.
No answer after 15 days?
Send the company a reminder. If the problem continues, contact the relevant ombudsman service, free of charge: Telecom Ombudsman
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