TotalEnergies
Phone
Opening hours given by the company. Public holidays: as officially announced; otherwise shown as “Check opening hours”. Phone lines usually answer in French or Dutch; many also speak English.
Online form
Open the form ↗totalenergies.be/fr/particuliers/aide-et-contact/contacter-tThe form may be in French or Dutch. Many sites have an EN switch at the top.
Source: totalenergies.be
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Just contacted TotalEnergies?
Add a reminder to your calendar: in 15 days you will know whether you need to follow up. Belzo keeps track on this device and tells you when to follow up.
Ready-made letter
Belgian companies work in French or Dutch and are not obliged to answer in English. Read the letter in English, then copy the French or Dutch version, fill in the fields in square brackets and send it through the form, by email or by registered mail. Always keep proof that you sent it.
Cancel an energy contract
[First name Last name] [Address] [Postcode Town] To the customer service of TotalEnergies [Town], [Date] Subject: Cancellation of my energy contract — customer no. [Customer number] Dear Sir or Madam, I hereby cancel my [electricity / gas / electricity and gas] supply contract for the address [Supply address], with effect from [End date]. EAN code(s): [Electricity EAN] / [Gas EAN] Meter readings on [Date of reading]: electricity [Reading], gas [Reading] Please confirm this cancellation in writing and send me the final bill based on these readings. Yours faithfully, [First name Last name]
[Prénom Nom] [Adresse] [Code postal Commune] À l'attention du service clientèle de TotalEnergies [Commune], le [Date] Objet : Résiliation de mon contrat d'énergie — client n° [Numéro client] Madame, Monsieur, Je vous informe de ma décision de résilier mon contrat de fourniture d'[électricité / gaz / électricité et gaz] pour l'adresse [Adresse de fourniture], avec effet au [Date de fin]. Code(s) EAN : [EAN électricité] / [EAN gaz] Index relevés le [Date du relevé] : électricité [Index], gaz [Index] Je vous remercie de me confirmer cette résiliation par écrit et de m'envoyer la facture de clôture sur la base de ces index. Veuillez agréer, Madame, Monsieur, mes salutations distinguées. [Prénom Nom]
[Voornaam Naam] [Adres] [Postcode Gemeente] T.a.v. de klantendienst van TotalEnergies [Gemeente], [Datum] Betreft: Opzegging van mijn energiecontract — klantnummer [Klantnummer] Geachte heer/mevrouw, Hierbij zeg ik mijn leveringscontract voor [elektriciteit / gas / elektriciteit en gas] op het adres [Leveringsadres] op, met ingang van [Einddatum]. EAN-code(s): [EAN elektriciteit] / [EAN gas] Meterstanden op [Datum]: elektriciteit [Meterstand], gas [Meterstand] Graag ontvang ik een schriftelijke bevestiging van deze opzegging en een slotfactuur op basis van deze meterstanden. Met vriendelijke groeten, [Voornaam Naam]
Tip: in Brussels and Wallonia, send it in French; in Flanders, in Dutch.
No answer after 15 days?
Send the company a reminder. If the problem continues, contact the relevant ombudsman service, free of charge: Energy Ombudsman
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