Belzo Terms of Use

1. Who we are

Belzo (belzo.be and the Belzo app) is published by VELYS LTD, a company registered in England and Wales under number 17503787, 25 North Row, London W1K 6DJ, United Kingdom. Contact: contact@belzo.be.

By creating an account or using Belzo, you accept these terms. Our privacy policy explains how we process your data.

2. The service

Belzo helps consumers in Belgium:

• practical information and letter templates (termination, moving, disputes, breakdowns, insurance…);
• cases against a company, public or private, to which the company can reply if it has an account;
• putting you in touch with pros (locksmiths, plumbers, tow companies…), with conversation and reviews;
• company score, calculated from cases;
• scam scanner, which gives an automated opinion on a message or screenshot.

The website remains usable without an account. Some features require an account.

Belzo is not a law firm and does not give personalised legal advice. Our content is general information, carefully checked but subject to change. For a specific situation, consult a lawyer, a legal aid service or the competent ombudsman. When Belzo points you to an ombudsman or public service, you contact it yourself; that service applies its own rules.

Belzo is not affiliated with any of the companies mentioned. Belzo is not a party to contracts between you and a company or a pro.

3. Your account

• Age: minimum 18 for all accounts (individual, pro and company).
• Your information must be accurate and up to date. An account is personal: do not share your password. Tell us at contact@belzo.be if you think someone else has used it.
• Your email address is confirmed at sign-up.
• You are responsible for what is done with your account, unless the misuse cannot be attributed to you.

4. Account types and verification

• Individual: open cases, contact pros, leave reviews, track your steps, use the scanner.
• Pro: self-employed person or company offering services. The pro gives their BCE/KBO number and may provide documents. The Belzo team reviews them and may award the "verified" badge. This badge only means that we checked the BCE/KBO registration and the documents provided, on a given date. It does not guarantee the quality of the work, the prices or the pro's insurance.
• Company / institution: at sign-up, you give the company's name, sector and BCE/KBO number. The team checks this information before linking the company to your account. You must be authorised to represent that company.

We may refuse or withdraw a verification or link if the information is false or cannot be confirmed.

5. What you publish

You remain responsible for your cases, messages, reviews and replies. You agree to:

• put no personal data in a public case (address, customer number, IBAN, phone, third-party data…): use a private case for that;
• stay factual and honest: no defamation, insults, threats, harassment or discriminatory statements;
• only publish genuine reviews, about a job you actually experienced (Belzo only allows a review of a pro after a completed request, one per request); no paid, swapped or competitor-written reviews;
• not publish illegal content, unsolicited advertising, fraudulent links, or content that infringes others' rights (copyright, privacy);
• not impersonate a person or company;
• not disrupt the service (bots, automated data collection, circumventing access rules or limits).

Licence: for content you make public, you grant VELYS LTD a free, non-exclusive, worldwide licence to host, reproduce and display it on Belzo, for as long as it is published. You remain the owner of your content. A case made private or deleted is no longer shown publicly.

6. Reports, moderation and sanctions

Anyone can report content or an account from the app or at plaintes@belzo.be, explaining why.

The Belzo team may, proportionately:

• hide a case, message or review;
• issue a warning;
• block an account, temporarily or permanently (a blocked account can sign in, view its data and make a GDPR request, but can no longer publish anything);
• add an email address, domain, phone number or BCE/KBO number to a blacklist to prevent a new abusive sign-up.

Except in urgent cases or where the law prohibits it, we inform you of the decision and the reasons for it. You can challenge it at plaintes@belzo.be within 6 months: another member of the team reviews the decision. You keep the right to turn to a certified out-of-court dispute settlement body or a court.

Belzo does not check all content before it is published. We act promptly when manifestly illegal content is reported to us.

7. Obligations of companies and pros

Companies: reply in good faith and accurately; do not put pressure on the customer; use data received in a case only to handle the complaint, in compliance with the GDPR (you are responsible for it yourself). Published replies are the company's responsibility, not Belzo's.

Pros: be properly registered with the BCE/KBO and hold the authorisations required for your trade; give accurate information (trades, areas, availability, insurance); comply with consumer law (quotes, prices, pre-contractual information); use the customer's phone number only for the current request, never for marketing; do not solicit or manipulate reviews.

8. Ranking and score

Pros: results depend on trade, area and radius, availability and verification. The paid Pro Gold and Pro Platinium plans give priority visibility: this is promotion linked to a subscription.

Companies: the Belzo score is calculated automatically from cases opened on Belzo: share of resolved cases, customer ratings (quality, speed, compensation) and recommendation rate. It only reflects the experience of Belzo users, not of all customers. A company cannot pay to change its score or to have an honest case removed.

9. Plans and prices

What each plan includes is described on the offer page at the time of subscription. Prices for individuals include all taxes. Prices of plans for professionals and companies are shown excluding VAT. Some services (for example a registered letter) may be charged separately; the price is always shown before you confirm.

Online payment is not open yet. No money is requested today. When it opens:

• the subscription is monthly, paid in advance and renewed automatically each month;
• you can cancel it at any time in your account: it stops at the end of the current month, at no cost;
• we will notify you at least 30 days before a price increase; you can cancel before it applies;
• payments are handled by a specialised provider (Stripe).

Launch offer: Pro Gold is free during the launch phase. We will announce the end of the offer at least 30 days in advance. It never turns into a paid subscription without your explicit consent.

Right of withdrawal (consumers): you have 14 days from subscription to withdraw, without giving a reason, by email to contact@belzo.be or from your account. If you ask for the plan to start immediately and then withdraw, you only pay for the part corresponding to the period already elapsed. Pros and companies acting in a professional capacity have no right of withdrawal.

10. Liability

We do our best to keep Belzo accurate, available and safe, but we cannot guarantee an uninterrupted or error-free service, or the outcome of any step.

Belzo is not liable for:

• the replies, acts, prices or work of companies and pros, or content published by users;
• the use you make of general information or a letter template;
• the scam scanner's verdict, which is an automated opinion and may be wrong: if in doubt, always check through an official channel and never give out your codes;
• external websites and services we link to.

These limits do not apply in case of intentional or gross fault on our part, personal injury, or where the law prohibits them. For professional users (pros and companies), except in case of intentional or gross fault, our liability is limited to direct damage and to the amount paid to Belzo in the last 12 months.

Nothing in these terms limits the rights the law gives you as a consumer.

11. Intellectual property

BELZO is a filed trade mark, used with the permission of its owner. Belzo's texts, guides, templates, logo and design are protected. You may use them for your personal needs (for example to send a template letter), but not copy them in bulk or reuse them commercially without our consent.

12. End of the account

• You can delete your account at any time in "My profile" (or by a GDPR request if your account is blocked). Any ongoing paid plan then stops, without a refund of the month started, except during the withdrawal period.
• We may suspend or close an account in case of a serious or repeated breach of these terms, fraud, or where the law requires it, in accordance with section 6. If we close a paid account through no fault of yours, we refund the unused period.
• We may discontinue Belzo or a feature with at least 30 days' notice, except in urgent cases.

13. Changes

We may change these terms, for example as Belzo evolves. In the event of a significant change, we will let you know in the app or by email at least 30 days in advance. If you do not agree, you can delete your account before the change takes effect.

14. Applicable law and disputes

These terms are governed by Belgian law. If you are a consumer, you keep in all cases the protection of the mandatory rules of your country of residence, and you can bring proceedings before the courts of your place of residence. For professional users, the courts of Brussels have jurisdiction.

If there is a problem, write to us first at plaintes@belzo.be: we will look for an amicable solution. If that fails, you can contact the Consumer Mediation Service free of charge (North Gate, Boulevard du Roi Albert II 8, 1000 Brussels — www.mediationconsommateur.be). The European Online Dispute Resolution (ODR) platform was closed in 2025 and is no longer available.

15. Contact

VELYS LTD — 25 North Row, London W1K 6DJ, United Kingdom — No. 17503787 (England and Wales) — contact@belzo.be