Service vouchers

Ordering, getting a refund, understanding the price or complaining about a service-voucher company: the rules depend on your region. In all three regions the issuer is Pluxee (formerly Sodexo).

  1. Price, validity and contact by region

    • Brussels: €11.40 per voucher for the first 300, €14 for the next 200 (since 1/1/2026). Valid 6 months. No tax benefit for vouchers bought from 2026. Contact: 02 401 31 60 (Mon-Fri 9:00-17:00).
    • Wallonia: €10.60 (first 175), €11.60 (176 to 400), €12.60 (401 to 500). Valid 8 months. Tax reduction of €0.90 per voucher on the first 150. Contact: 02 401 31 70 (Mon-Fri 9:00-17:00).
    • Flanders: €10 (first 400), €11 (next 100). Valid 12 months. No tax benefit since 2025. Contact: 02 401 31 30 (Mon-Fri 9:00-19:00).

    Brussels 02 401 31 60Wallonia 02 401 31 70Flanders 02 401 31 30

  2. Getting unused vouchers refunded Free

    Refunds are free while vouchers are valid: from your secure area or the app, or with a paper form.

    In Flanders, vouchers expiring from 1 June 2026 are refunded automatically: check your bank account number in Mijn Burgerprofiel.

  3. A problem with the service-voucher company

    Unannounced costs, too many hours recorded, work not done? Proceed in this order:

    1. Complain in writing to the company (letter below).
    2. File a complaint through your region's issuer form.
    3. Inform the regional administration that approves companies: Brussels Economy and Employment (02 204 21 11) or, in Wallonia, SPW (081 77 83 58).
    4. Finally: your regional ombudsman.

    Complaint (Brussels, FR) ↗Complaint (Wallonia, FR) ↗Complaint (Flanders, NL) ↗

    Complaint to the service-voucher company
    [First name Last name]
[Address]
[Postcode Town]
Service-voucher user number: [number]

To: [Service-voucher company name]
[Company address]

[Town], [Date]

Subject: Complaint — service-voucher work

Dear Sir or Madam,

I have been using your services since [date]. I have noticed the following problem: [unannounced extra costs / work not carried out / too many hours recorded / other].

Please [refund €… / correct the recorded work / respect the agreed conditions] within 15 days.

Failing a solution, I will complain to the service-voucher issuer and to the competent regional administration.

Yours faithfully,

[First name Last name]

Information checked on 08/10/2026 on the official issuer and regional websites (in French or Dutch). Prices and tax benefits change often: check your region's website. Beware of commercial sites imitating the official ones.